Returns & Exchanges
At Your Reformer, we are committed to your fitness journey and want you to be completely satisfied with your pilates equipment. If your reformer doesn't meet your expectations, our streamlined return policy ensures a hassle-free process within 14 days of delivery.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare for Pickup
Ensure the reformer is disassembled and securely packed in its original heavy-duty packaging to prevent any damage during transit.
Schedule Collection
Once your request is approved, our specialized logistics partners will coordinate a convenient time to collect the equipment from your location.
Inspection and Refund
After our technicians inspect the returned unit for quality assurance, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing